Training Course: Conflict Resolution

In this training we explore how conflict is a natural part of human interaction, yet it can be one of the most challenging dynamics to navigate. Participants will explore the roots and types of conflict, gaining a deep understanding of how conflicts arise and how they manifest in various settings. Through exploring conflict management styles, emotional intelligence, and effective listening practices, learners will build a robust toolkit for addressing and resolving conflicts constructively. The course culminates with actionable strategies and peer coaching opportunities to practice and refine conflict resolution skills in real-world scenarios.

Learning Objectives

1. Identify the underlying causes and different types of conflict in their professional environments.
2. Assess and apply various conflict management styles to address diverse situations effectively.
3. Demonstrate enhanced emotional intelligence and active listening skills to facilitate productive dialogue.
4. Implement practical conflict resolution strategies tailored to the needs of the unhoused community.
5. Engage in peer coaching to practice and reinforce conflict resolution techniques collaboratively.